Q: Is there a way for me to get a user manual?

A: Here are all the models' user manuals, please check the bellow list.

Dog Barking Collar Instructions manuals

1. DC681L  

2. DC651 

3. TC639  

4. 985  

5. DC630-M2  

6. DC673VS 

7. 981

8. PET687V

Remote dog training collar instruction manuals
1. 912

2. 913  

3. 915  

4. TC818

Pet GPS Tracker instruction manuals

1. G713

Ultrasonic Dog Repeller instructions manuals 

1. U33 

2. U53

3. U55

4. U56

5. U57

6. U58

Q: How do I choose the correct e-collar for my dog?
A: Masbrill has a range of models accommodating various needs as shown in the picture below. If you have any questions, reach out to us at Masbrillofficial@gmail.com for assistance.

Masbrill Model Range:

Q: Are e-collars safe for dogs?

A: Yes, e-collars are safe for dogs if they are used as the user manual recommends. Masbrill e-collars are intended to be used for short training sessions (up to 15 minutes per session) that require constant human interaction and supervision. They are not intended to be worn constantly. The total amount of time that an e-collar can be worn by a dog is 4 hours. Note that the electrical output of a collar is not strong enough to generate heat that can burn the skin. Additionally, a shock can only be delivered for 10 seconds at a time. After that, even if the button is pressed, the remote will time out, and no stimulation will be sent. If there is any lesion or marking after using the collar, this is caused by friction or pressure necrosis, not from actual “burns.” This only occurs during inappropriate wear. For more information, please see our collection of dog training devices.

Q: What is a barking collar?

A: A barking collar (also known as a smart collar) is an electronic collar that is triggered by the dog's barking and has no remote control. MASBRILL has two different bark collars: a regular model with tone, vibration and shock functions, and a shockless one. See this page for details. For more information, please see our collection of bark collars.

Q: If I buy two systems, will they interfere with each other?

A: No, the collar receiver gets the commands only from the remote it is synced with. CAN I CUT THE STRAP TO ADJUST THE LENGTH OF MY COLLAR? Yes, you can cut the collar strap to the desired length using sharp scissors. Remember to measure your dog's neck carefully before trimming the collar.

Q: For how long does the battery last on one charge?

A: That depends on the intensity of your training sessions. The time may vary from one day to one week.

Q: How can I choose between the two sets of contact points?

A: We recommend picking shorter contact points for short hair and longer contact points for longer and thicker hair.

Q: Do I need to use the silicone covers?

A: Yes, they must cover contact points at all times since they help prevent skin irritation. But remember that silicone caps will help avoid irritation only if the collar is used as recommended by the user manual. This includes the following instructions:

1. Use the collar for short training sessions (up to 15 minutes) under the supervision of an adult.
2. Make sure the dog wears the collar for no longer than 4 hours a day.
3. Regularly reposition the collar on the dog’s neck and make sure the dog’s skin is clean and irritation-free.

Q: How can I know when to charge the batteries of the dog training collar?

A: For the remote transmitter: the symbol will show up on the right downside of the LCD screen. For the receiver collar: if you hear 10 seconds beep, you have to charge it

Q: Any other better training methods?

A: You can prepare some dog food as a training incentive to achieve better training outcomes.
Each time you restrain your dog’s misbehavior, you can tell her what can do and what is not. after several repetitions, your dog understands what you like and what you don't like.

Q: How long will it take to get my dog can train well?

A: It takes time to eliminate for my dog toch an obedience command. Please be patient. Over-quick training may not lead to ideal outcomes.

Q: How do I charge the system?

A: You can use the charger (included in the package) to charge the system using your wall socket. Depending on the model, the charging time may vary from 2 to 4 hours.

Alternatively, you can charge the system using the USB port of your computer, but it may take more time.

Remember to charge the system even if you are not using the system. Otherwise, the batteries may deteriorate quickly.

Q: Can I replace the batteries?

A: The batteries in Masbrill e-collars are non-replaceable. Depending on the frequency of use, they are intended to last between 1 and 3 years.

Q: Is the collar waterproof?

A: Masbrill collars are water-resistant. This means that your dog can safely jump into a puddle or run in the rain, but we do not recommend using these collars for underwater training or swimming. If the collar comes in contact with salt water, we recommend rinsing it with tap water before wiping it or leaving it to air dry. The remote transmitter is not water-resistant.

Q: What is the maximum operating range of your collars?

A: Depending on the model, the range may vary from 330 to 860 yards. Please refer to the model overview table or your user manual.

The range may also vary depending on terrain, buildings, trees, and electromagnetic interference from other devices.

Q: How do I choose the right stimulation level?

A: Every dog has their own recognition level. Even a slight change in your dog’s behavior, such as looking around in curiosity, scratching at their collar, or flicking their ears may indicate that they feel stimulation. If your dog does not have a visible reaction (like twitching their ears or head), the level you selected may be too low. Increase the level by 1 and test the stimulation. Repeat until the dog starts reacting.

WARNING: If the dog yelps or becomes agitated after you deliver stimulation, the level is too high for your pet.

Q: For how long can I deliver static shock or vibration to my dog?

A: You will be able to deliver vibration or static shock to your dog continuously for up to 10 seconds. After 10 seconds, the remote transmitter will time out. The vibration or shock button must be released and pressed again to proceed. It is highly recommended to limit the continuous shock delivery to no more than 3 seconds (the smaller the dog, the shorter it should be).

Q: My dog doesn't respond to the shock stimulation mode.

A: First, test the shock function by bringing the collar’s prongs in contact with the test bulb. If the test bulb lights up, do the following:

1. Make sure the collar fits snugly and the contact points touch the dog’s skin. Both contact points must be touching the dog's skin for your dog to feel stimulation.
2. If your dog has a long or very thick coat, trim their hair where the collar contact points normally touch the skin.

If the above suggestions do not resolve the issue, please reach out to our support team at Masbrillofficial@gmail.com.

Q: The collar is too big for my dog’s neck, can I cut it?

A: You can definitely trim the collar to minimize excess for a better fit. However, make sure that the collar is functioning properly and that your pup is responding as we will be unable to accept any returns/exchanges or offer replacements on altered products. We suggest looping and tying the excess collar material during the trial period. (You may contact support regarding the suggested method for this.) 
Over time nylon can start to show wear and tear. To help prevent fraying or a loose string, one trick is to use a lighter. Quickly run a flame from the lighter over the edge of your collar. Move the flame quickly to avoid leaving burn marks on your collar. Again, make sure that the collar is functioning properly and that your pup is responding as we will be unable to accept any returns/exchanges or offer replacements on altered products.

Q: The collar works intermittently.

A: There may be three possible explanations:

1. There is a circuit delay. The stimulation button must be held down for at least 1 full second for the transmitter to have enough time to send a signal.
2. The collar is in sleep mode. The collar receiver enters sleep mode after 5 minutes without motion. To wake it up, you need to press any button on the remote twice or shake it (depending on the version of the receiver).
3. Low battery. Fully charge the collar and the remote, re-sync them if necessary, and try again.

Q: The collar or the remote doesn’t charge.

A: Try charging the device with the USB port of your computer. If this helps, it means the wall adapter will need to be replaced. Reach out to our support team at Masbrillofficial@gmail.com for further assistance.

Q: The collar does not respond to the remote.

1. Make sure the collar and the remote are both fully charged
2. Make sure the system is synced. For instructions, please refer to the user manual

If the steps above do not resolve the problem, reach out to our support team at Masbrillofficial@gmail.com for further assistance.

Q: Can I order spare parts for my system?

A: Yes, most parts can be ordered separately. Please find them on the Replacement parts page.

Q: Can I order a second remote and pair two remotes with the system?

A: No, you cannot use two remotes to control one or multiple collars, but you can use one remote to control multiple collars.

Dog Fence instruction manual
1. 862  2. 381-A   3. 381-B   4. 381-C  5. G723

GPS Dog Wireless Fence Training Manual

G723

Q: Is it suitable for my dog?

A: The system is suitable for small (at least 10 kg), medium to large dogs. The receiver collar is adjustable up to 70 cm.

Q: What is the thickness of the wire?

A: The thickness is 1.3 mm.

Q: Can I use a thicker wire?

A: It is recommended to use the cord that came with the transmitter. A thicker cord may shorten the life of the transmitter and will void the warranty.

Q: Does this cord have to be underground?

A: It does not have to be underground, but can be attached to the fence if available.

Q: Can I use more wire?

A: Yes, more wires can be added, but the total length cannot exceed 300 meters.

Q: How much land does 200 meters of wire cover?

A: A 200m cord covers up to 656 feet (0.617 acres) and a 300m cord covers up to 984 feet (1.23 acres). We recommend measuring the length and width of your property.

Q: What are the strap/collar sizes?

The receiver collar is adjustable up to 70 cm.

Q: Where should the collar be worn on the dog?

A: The collar should be located on the lower side of the dog's neck, under the chin. This position eliminates the possibility of the collar loosening and gravity causing the collar to slide around the dog's neck, which could result in injury.

Q: How long does the battery last?

A: It can last up to 2 weeks to 2 months depending on how often the collar is used and how much the dog barks. It only takes 2-3 hours to fully charge.

Q: What can I do to prevent skin irritation or redness?

A: Avoid leaving the collar on your dog for more than 8 hours a day. If possible, reposition the collar around the dog's neck every 1 to 2 hours . If irritation occurs, discontinue use for at least a few days and consult your veterinarian. It is recommended to use the rubber protection that comes with the system.

Q: How effective is the system?

A: Approximately 95% effective, depending on the size, breed, age and temperament of the dog.

Q: Can I return my item if it doesn't work for my dog?

A: We do not accept returns if the product does not work for your dog. We cannot 100% guarantee that the collar will fit your dog. Most of our products are between 75-99% effective on most dogs, depending on the size, breed, age and temperament of the dog. Please read the full item description before purchasing a collar or contact us for more information.

Q: What are some important training tips?

A: Always test the collar with a test light first. It can take a few days for a dog to learn where the boundaries are, make sure you supervise your dog while wearing the collar.

Q: Where can I purchase additional/replacement parts?

A: For additional collars, click here. For additional cords, click here. To replace the transmitter, click here.

Q: I think my collar is defective or not working for my dog.

A: First, make sure the transmitter is turned on. Second, make sure the collar is fully charged. Make sure you use at least 50 meters of wire, not more than 300 meters. Make sure the transmitter is kept away from sunlight and any electrical equipment. If the signal seems too weak, change the position of the transmitter. Make sure the collar is not too loose. In some cases, you may need to shave off some hair to ensure that the pins touch the skin.

Q: Under what environmental conditions does the Masbrill 2-in-1 Wireless Dog Fence perform best to ensure dog safety and effective training?

A: The Masbrill 2-in-1 Wireless Dog Fence is designed to achieve optimal performance in various environments, including both indoor and outdoor settings. It is suitable for homes with small to medium-sized yards, making it ideal for residential areas, rural regions, and wooded environments. However, it should be noted that the presence of thick walls can reduce the signal range in certain directions by approximately 20-25%. Therefore, when placing the transmitter, consider open and unobstructed locations for the best results.

Q: What are the main obstacles that may affect the performance of the Masbrill 2-in-1 Wireless Dog Fence?

A: The main obstacles that may affect the performance of the Masbrill 2-in-1 Wireless Dog Fence include thick walls and dense objects. These obstacles can reduce the range in specific directions. It is recommended to find an open and unobstructed location for the transmitter to ensure optimal performance.

Thanks for choosing Masbrill. We guarantee All Masbrill Products are strictly tested by our quality inspector before delivery, if you need after-sales service, please contact us by email: Masbrillofficial@gmail.com.

After you email us to apply for a return, we will reply to you in 48 hours.
We offer a 30-day full money-back guarantee(minus shipping and a 15% restocking fee).

Return Conditions

For a full refund, the item must be in its original condition, unused, and with all tags attached, including the original packaging.

• Minor signs of use or missing accessories: 75% refund of the original purchase price.

• Significant signs of use or missing packaging: 50% refund of the original purchase price.

No refund will be issued for items in exceptionally poor condition or if critical components, like the dog collar, are missing.

Products damaged due to chewing/accident, alterations (ie. cut / trimmed collar, removing device from nylon) or misuse are not eligible for return or replacement. 

30 Days Money Return Guarantee.
If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise. Don't like the product or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a refund to your original payment method or exchange the product for another one.

Within 30 days of delivery of the order, if the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee is based on the express company you choose.

Within 30 days of delivery of the order, if due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Within 30 days of delivery of the order, contact customer service to request a return, and send the package within the return time; 

Please note: If a package is shipped more than 30 days later, we will refuse to accept the package and will not refund the order amount. So please return the package promptly.

Returns can be requested in these cases:
Buyer Remorse (Not satisfied with performance, Item doesn’t fit me correctly, Item doesn’t meet my expectations, etc)
Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
Order Cancellation after the item already shipped out, even if you have not yet received the item
The customer bought the wrong one
The customer accidentally bought too many
The customer accidentally provided the wrong shipping address
Within 30 days of delivery of your item

Processing can take 7-14 Days once we receive it.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.

Since we are a small company, please let us know if you experienced any issue with the product. Any feedback will be greatly appreciated and will help us to improve and develop future products.

When Masbrill Pays For Return Shipping - Masbrill will pay for the cost of return shipping if the reason for return was the result of OUR error. Examples of instances may include:
Item arrived defective and cannot be fixed with a replacement part
We shipped out the wrong item
We shipped it to the wrong address
We shipped a duplicate order
Item malfunctioned during the 30-day returns period (Assuming the customer assembled the item properly per the instruction manual)

Refund Policy:
Returned products must be in new, unused condition and include the original box and/or packaging with all labels/cards included.
The item must have been purchased through masbrill.us
The return or exchange request is made within 30 days of the delivery of the order.
Once your return is received and inspected by Masbrill Company (usually within 48 business hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-14 business days after your credit is applied for it to be posted to your account.
Within 30 days of delivery of your item, you are responsible for all shipping costs and other costs associated with getting your order back to our warehouse except if returns are for defective products, products that were not described accurately, or incorrect orders.

After sending the return package, please be sure to provide us with the tracking number of the return package and a photo of the list of items sent. If not provided, subsequent problems will be borne by the customer.

Masbrill can not render a refund unless the item is returned; it is the customer's responsibility to keep their return tracking slip from the carrier until the return/refund is processed. Masbrill is not responsible for returns that are lost by carriers. Any returns that arrive without customer details can not be linked to a customer profile. Any returns that are received without shipment payments rendered will be refused and returned to sender. 

Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of which Series you like before placing your order and we will be happy to help you narrow it down.

Return Shipping Options:
All shipments must be made prepaid; packages shipped COD will be rejected.
Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
When the Customer Pays For Return Shipping- In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. Pre-paid return shipping labels are not provided in these instances. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs.

Return Process: 
For items that arrive damaged or are defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back.
If a customer claims an item is defective/damaged, the customer must provide proof prior to return, with no exceptions. Please submit photos/videos as an attachment (JPEG, PNG, MOV, PDF). DO NOT send links as these will not be opened or accepted.

Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund.

Shipping to the Wrong Address

Please note that we ship an order at once. So, unfortunately, if we are given the wrong address by mistake, it usually is too late to make a change. Once the package is delivered to the address that was provided to us during checkout, we consider the order fulfilled.

In some cases where the wrong address was provided at checkout, the package is returned to us by the shipping company as undeliverable. If this happens, Masbrill can still ship the product to you, so long as you provide the right address and pay for the new shipping fees. However, if you’d like a refund instead, we can issue you a refund, just minus the original shipping cost.

Exchanges:

Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new order fast!
You are still responsible for return shipping costs on your original order back to us.

We cannot accept exchanges if the item has been damaged due to chewing, accident, misuse, or alterations or if the item has been returned in such conditions.

Order Cancellation / Modifications:
If you change your mind, act quickly! We turn around and process orders extremely fast.
Orders can be modified or canceled only while their status is labeled "Order Received." Once an order has the status of "Order Processed," it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
If your order has been shipped, we will refund your payment when you send back the order.
To cancel your order, please contact us at Masbrillofficial@gmail.com.

NON-REFUNDABLE

We do have some items that are non-refundable such as Gift Cards and custom items. Other non-refundable charges are paid shipping and donations made at checkout (may appear as ‘Tip’). 

If by chance your collar isn't as you ordered it (an error on our part) then we will replace it ASAP at our expense. If you made a mistake on your order, please let us know and we are happy offer a discount on a replacement. 

90 Days Warranty
Within 90 days of the delivery of the order, if there is any quality problem (not man-made) with the product, we will provide free warranty service for parts replacement, but cannot accept refund. Refunds are only valid for 30 days from the date of the delivery of the order. After 90 days, we no longer provide any warranty service.
If your purchased item malfunctions or breaks within the warranty period, we will replace, at no charge, product or parts of a product that prove defective because of inappropriate material or workmanship, under normal use and maintenance. The warranty begins from the date of purchase and covers only one free replacement per purchased item.

The warranty does not cover products:
with physical damage, products damaged due to chewing/accident, alterations or misuse are not eligible for Warranty.
damage or failure that results from normal wear and tear,
Water enters the charging port,
cosmetic damage, such as scratches, nicks and dents,
defects of appearance, decorative or structural items, including housing and non-operative components,
lost products,
products in case of improper installation or use of not original Masbrill accessories,
products with signs of impact of foreign objects, misuse or improper storage.
Replacement warranty does not apply to promotional orders with a total discount greater than 30%.

We require troubleshooting at first to test the functionality of the product and to better understand whether a replacement is necessary. In many cases, troubleshooting will resolve the issue. We can ask for photos and videos to identify the problem. Please submit photos/videos as an attachment (JPEG, PNG, MOV, PDF). DO NOT send links as these will not be opened or accepted.

MISSING ITEM(S)

Contact Masbrillofficial@gmail.com within 5 days of receiving your order. If the package appears tampered with, we encourage you to also submit a claim with the carrier.

Verify the packing slip which will list all items enclosed in your package/order. Should any items listed be missing from the package when contacting us please include photo verification of the following: packing slip, all contents from the package, and the shipping label.

We do ask to be notified immediately of any potential missing items. Should the order delivery date surpass 5 days and we have not received the verification requested, we will assume the order was received in accordance to our records and therefore we will be unable to offer any sort of compensation.

For the return address, please contact customer service by email to obtain the address.

More Information:
Email: Masbrillofficial@gmail.com

 

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-2 Business days after the order is placed. (Customized order shipping time is 2-5 days)

Shipping Details

Shipping to the Canada countries Shipping Rates & Delivery Estimates

✈VIP Shipping: $9.99USD ( 5~10 Business days )

✈Free Shipping: ( 7~15 Business days )

Shipping to the other countries Shipping Rates & Delivery Estimates

✈VIP Shipping: $8.99USD ( 5~10 Business days )

✈Free Shipping: ( 7~15 Business days )

*Shipping times are subject to stock availability and exclude clearance/customs delays*
Please direct any shipping-related inquiries to Masbrillofficial@gmail.com

Enjoy Free Shipping On Orders Over $39.

Please note that all packages are shipped from Masbrill, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Masbrill.

The Masbrill does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses or correct addresses. The Masbrill Store will help as much as possible to trace a missing parcel.

Wrong Address Policy
We only send products to the shipping address provided by customers on our website. That’s why it is important to carefully enter your shipping address when placing an order. If you have made an error in entering your address, please reach out to our customer support team as soon as possible. The shipping address might still be corrected if your order has not been fulfilled and shipped out from the warehouse.

– If your order has not been fulfilled and shipped out from the warehouse, please reach our customer support team as soon as possible to fix this.

– If the order has been shipped out, and returned to the sender due to the wrong address or insufficient shipping address, we will need to send you an invoice to cover the complete cost of re-shipping your order.

– If the order has been shipped out and delivered to the wrong address, you might just lose your order unless you are able to resolve this with the logistics or the recipient. We will not be able to refund this order nor re-ship another package.

This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order.

We thank you for your understanding and cooperation!

Email: Masbrillofficial@gmail.com

Shipping Info
Holiday Shipping Update
Due to COVID-9 and the increased number of our carriers, delays may occur while we work as quickly and safely as possible. You will receive your shipped order within the 2nd business day of the date the order was placed.

During the transportation of goods, you can check your logistics changes through https://www.17track.net/en at any time to ensure that your goods are in the normal transportation process, and any accidents during transportation will cause your items to be lost or damaged, we promise to give you a full refund and provide certain compensation for loss or over-transit time. Please wait patiently during transportation, thank you for your support!

Shipping to the Canada countries Shipping Rates & Delivery Estimates

✈Standard Shipping: $5.99USD. ( 7~15 Business days )

✈VIP Shipping: $9.99USD ( 5~10 Business days )

✈Free Shipping: ( 7~15 Business days )

Shipping to the other countries Shipping Rates & Delivery Estimates

✈Standard Shipping: $5.99USD. ( 7~15 Business days )

✈VIP Shipping: $8.99USD ( 5~10 Business days )

✈Free Shipping: ( 7~15 Business days )

Enjoy Free Shipping On Orders Over $49.

Q1. How to track my order?
You can use the tracking number we sent you to track your package here: https://www.17track.net/en

It is possible that the update of information is slightly delayed, normally it is fine, please do not worry.

But if the shipping takes longer than expected, or the tracking number keeps being identified as "invalid", please contact us and we will take care of the issue for you.

Q2. Where is my order?
Shipping Confirmation Email

When your order is shipped, we will send a shipping confirmation email with tracking information to the email address you provided during checkout. If you have not received the shipping confirmation email, there are several possibilities:

- We may still be processing your order.

- E-mail goes directly to your spam/deleted mail mailbox.

- The email was bounced.

If it is not anywhere in your mailbox and it has been more than 3 working days since you placed the order, please contact us via Masbrillofficial@gmail.com or the "Contact US" page.


Q3. Can I change/cancel my order?
If you want to change or cancel the order, please contact us immediately after placing the order. If the packaging has not been shipped, we will change or cancel it for you. If the package has been shipped, we will not be able to change or cancel the order. You can choose to return the item for a refund. We're sorry for the inconvenience.