SHIPPING POLICY

 

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-2 Business days after the order is placed. (Customized order shipping time is 2-5 days)

Shipping Details

Shipping to the Canada countries Shipping Rates & Delivery Estimates

✈VIP Shipping: $9.99USD ( 5~10 Business days )

✈Free Shipping: ( 7~15 Business days )

Shipping to the other countries Shipping Rates & Delivery Estimates

✈VIP Shipping: $8.99USD ( 5~10 Business days )

✈Free Shipping: ( 7~15 Business days )

*Shipping times are subject to stock availability and exclude clearance/customs delays*
Please direct any shipping-related inquiries to Masbrillofficial@gmail.com

Enjoy Free Shipping On Orders Over $39.

Please note that all packages are shipped from Masbrill, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Masbrill.

The Masbrill does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses or correct addresses. The Masbrill Store will help as much as possible to trace a missing parcel.

Wrong Address Policy
We only send products to the shipping address provided by customers on our website. That’s why it is important to carefully enter your shipping address when placing an order. If you have made an error in entering your address, please reach out to our customer support team as soon as possible. The shipping address might still be corrected if your order has not been fulfilled and shipped out from the warehouse.

– If your order has not been fulfilled and shipped out from the warehouse, please reach our customer support team as soon as possible to fix this.

– If the order has been shipped out, and returned to the sender due to the wrong address or insufficient shipping address, we will need to send you an invoice to cover the complete cost of re-shipping your order.

– If the order has been shipped out and delivered to the wrong address, you might just lose your order unless you are able to resolve this with the logistics or the recipient. We will not be able to refund this order nor re-ship another package.

This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order.

We thank you for your understanding and cooperation!

Email: Masbrillofficial@gmail.com